Please note that our products are sealed before getting shipped to our valued customers and cannot be opened to be checked unless the payment is processed by our third party shipment service provider. It is not possible for the customer to open, reject and send orders back with the same driver. This can only be done before opening the package. The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.

For security reasons, orders can only be processed to private addresses (for example: home or work addresses). Please note that we are unable to process any orders to public places (streets, café…)
You can choose to pay cash or by credit card (if applicable) upon delivery, please note that in case of returns the refunded amount will be paid in the same way.

We respect our customers’ choices and abide by Egypt’s customer protection agency laws.

1. In all cases, products should be returned in the original packaging and should show no sign of usage. A printed copy of your delivery receipt or your order number must be included in the returned package to avoid delays or lost packages.

2. In case you would like to change the size (please use our size chart available with each product), please ask for an exchange request within 7 days from receiving the item. You will be charged for the shipping fees. Products should be returned in the original packaging and should show no sign of usage. A printed copy of your delivery receipt or your order number must be included in the returned package to avoid delays or lost packages.
3. Shall you want to return the product (for reasons other than the faulty or wrong product) and would like to return it, please ask for a refund within 7 days from receiving the item. You will be charged for the shipping fees. Products should be returned in the original packaging and should show no sign of usage. A printed copy of your delivery receipt or your order number must be included in the returned package to avoid delays or lost packages.
4. In case we sent the wrong product, we would like to apologize for that. You will not be charged for the shipping fees for this exchange, but this should be done within 7 days of receiving the item. Products should be returned in the original packaging and should show no sign of usage. A printed copy of your delivery receipt or your order number must be included in the returned package to avoid delays or lost packages.
5. If the item was faulty, you will not be charged for the shipping fee, but this should be done within 7 days from receiving the item. Products should be returned in the original packaging and should show no sign of usage. A printed copy of your delivery receipt or your order number must be included in the returned package to avoid delays or lost packages.
6. Items in bundles can be returned individually for replacement following the same process and guidelines as stated above. Products should be returned in the original packaging and should show no sign of usage. A printed copy of your delivery receipt or your order number must be included in the returned package to avoid delays or lost packages.
7. All requests regarding shortage/miss-shipping/miss-billing must be made within 1 business day (24 Hours) from the delivery date, otherwise, all documents will be considered accepted.

If your product matches the conditions above, return requests can be submitted by contacting our customer service team at 01211504447 (from 9 am to 5 pm) on Sundays to Thursdays, emailing us on (info@smashtrading.com). They will walk you through the process of shipping the product back to us through our shipping partner.


What happens once we receive the returned item(s)?

The quality check is processed on the reason of return communicated to our customer service team. If for any reason you wish to examine a different part/function of the returned item other than what was communicated during your interaction with the customer service team; the return cycle time will be renewed. (6-8 business days)
If your product matches the conditions above, return requests can be submitted by contacting our customer service team at 01211504447 (from 9 am to 5 pm) on Sundays to Thursdays, emailing us on (info@flipflopsegypt.com). They will walk you through the process of shipping the product back to us through our shipping provider.
Product(s) that are returned without contacting our Customer Service team will be shipped back to you upon locating your address in our records.
In case the returned product does not match the conditions above, it will be rejected and will be shipped back to you. If delivery (back to you) fails due to unavailability or was rejected by you, it will be stored at our facility for 3 months, after which you can no longer claim it.
After performing a quality check on the returned product by our After Sales department (6-8 working days required), you will be able to proceed with one of the below two options:
Exchanging your product with another one sold on our website.
Refunding the paid price ( excluding shipping fees) using the refund method below:

- Bank transfer refund on Instapay account, bank account number or mobile wallet.